Reference

rajaalam Privacy Policy For Your Data

Clear account and wallet data choices sit at the centre of our Privacy Policy.

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rajaalam rajaalam Privacy Policy For Your Data
CONTACT PATHS

Get Privacy Policy Help Through Your Account

A clear contact route matters when a data question appears beside an account or wallet event.

Account access If your account access stalls during phone verification, use the support route connected to the sign-in area. Tell us which device you used and the approximate time, so we can check the relevant access record without requesting your wallet password.
Wallet records For a DANA, OVO, GoPay or QRIS reference linked to your account, send the transaction date and visible reference through the account support channel. We use those details to locate the record and explain what data our Privacy Policy covers.
Privacy requests To ask for a copy, correction or deletion review, identify the account contact you used and describe the request in plain English. We may verify account ownership before replying, because a privacy response must not disclose another person’s account data.
SECURITY PRACTICE

Inside Our Privacy Policy Process

We keep this policy practical by connecting each explanation to an account action you can recognise.

Data handling

We collect details you provide during account opening, including contact data and the phone verification result. We also receive account-linked references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity when needed to identify a transaction.

Cookies

Cookies and similar device storage can keep a sign-in session or remember a selected setting on your mobile browser. Your browser controls let you remove them, although clearing them may require another account sign-in before access continues.

Account security

We use account ownership checks before discussing private records or changing contact details. Never send a wallet password through support. If a sign-in attempt looks unfamiliar, mention the device and time so our team can assess the access record.

Record retention

We keep account, payment-reference and support records only for the period needed for account administration, security checks, dispute handling or legal duties. When a record is no longer required, our retention process addresses its removal or restriction.

Who to contact

Use the support channel linked from your account when you need to ask about personal data, a cookie, a DANA reference or a phone detail. Include one relevant account identifier, rather than posting private data in an open chat or message.

Policy changes

If our data practices change, we update the Privacy Policy page and identify the affected subject, such as cookies, account records or wallet references. Check this page before opening an account or when you return after a significant policy update.

Privacy Policy Questions For Indonesia

These Privacy Policy answers focus on the questions we expect you to ask before opening an account from Indonesia. They cover the account step, local wallet references, mobile browser behaviour, rights requests and the contact route. Where an answer concerns access or eligibility, the applicable position depends on local law. If your situation is not listed, contact us through the support path inside your account.

It covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains why we use those records, how long they may remain, and how you can ask about them.

Phone verification helps connect the person opening an account with the correct account record and supports account-security checks. We may use its result when responding to a Privacy Policy request, especially when you ask to change contact data or receive a copy of personal records.

Yes. When a DANA or QRIS event is linked to your account, we may retain a reference, amount status or date needed for account administration and support. We do not need your wallet password to investigate that reference, and you can ask us what record is held.

Use the support channel shown inside your account and state which detail is incorrect, such as a phone number or contact address. Include the account identifier used during opening. We may verify ownership before making a change, then reply about the request through the same route.

You can submit a deletion request through the account support path. We assess which records can be removed and which must remain for security, dispute handling or legal duties. Payment references from OVO, GoPay or bank transfer may therefore follow different retention treatment.

Cookies may remember a session or a setting while you move between account pages and the lobby on a mobile browser. Your browser can remove them, but clearing cookie data may sign you out. The Privacy Policy explains this device behaviour and the related choices.

Yes. Account access and eligibility depends on local law, and our data handling applies where local law permits. If a legal rule affects your request or account status, we explain the relevant limitation through the support channel linked to your account rather than making assumptions about your location.

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